Frequently Asked Questions
Where does leino.shop ship?
We currently ship to all valid physical residential and commercial addresses within the contiguous United States, Alaska, and Hawaii.
We do not ship to PO Boxes, APO/FPO/DPO addresses or international destinations.
How much does shipping cost?
Standard shipping is free on all eligible orders.
How long does delivery take?
Orders are processed within 1–3 business days. After shipment, estimated transit time is 7‑13 business days.
Will I receive tracking information?
Yes. Tracking information will be sent to the email address used at checkout after your order ships.
Can I cancel or change an order?
You may request cancellation or changes to an item, size or shipping address within 2 hours before the order ships.
Contact bichngoccfc0a@gmail.com as soon as possible. Once the order has shipped, it cannot be canceled or modified.
What happens if an item becomes unavailable?
We will contact you and allow you to choose between waiting for restock, selecting an available alternative or receiving a refund.
Do you accept returns?
Yes. Eligible items may be returned within 30 days after delivery.
Before returning an item, email bichngoccfc0a@gmail.com for authorization and instructions.
What condition must a return be in?
Returned items must be unworn, unwashed and unused, with original tags attached and original packaging included.
Who pays for return shipping?
leino.shop covers the cost of authorized returns and provides return instructions.
Do you accept exchanges?
Yes. After the original item is returned and inspected, we will ship the requested replacement if it is available.
Do you charge a restocking fee?
No. We do not charge restocking fees.
When will I receive my refund?
Approved refunds will be processed and issued to the original payment method within 5 calendar days after the returned item is received and inspected. Your bank, credit card issuer or payment provider may require an additional 5‑10 business days to post the refund to your account.
What should I do if an item arrives damaged or incorrect?
Contact bichngoccfc0a@gmail.com within 7 days after delivery. Include your order number, a description and clear photographs.
What if tracking says delivered but I did not receive the package?
Check the delivery area, household members, neighbors and building management. Contact the carrier and allow up to 48 hours for possible delayed delivery.
If the package is still missing, contact us so we can assist with a carrier investigation.
Do you offer expedited or international shipping?
No. We currently offer free standard shipping within the United States only.
How can I contact customer service?
Email: bichngoccfc0a@gmail.com
Phone: +14126141850
Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
